Shipping costs within UK

Unless otherwise stated, all purchases are subject to a postage and handling charge.

For an order value up to £15.00 shipping costs are £2.99 per standard 2nd class delivery.

For an order value above £15.00 delivery is free of postage.

We aim to dispatch all orders within two working day from when it is placed.

Shipping costs outside UK

N/A

Returns

At Bouoli we are proud of our products and service, and work hard to ensure that they are of a high quality.  It is important to us that you are also happy with the standard of our products.

If you are not happy with your order and would like to exchange them for another, or request a refund, please email us at info@bouoli.com within seven days of your order, letting us know the reason for your dissatisfaction.

Because this is a food item, to qualify for an exchange or refund it is important that all the seals be intact, the products unopened and in their original packaging.

Damaged goods

If the contents of your parcel are damaged upon arrival and you wish to receive an exchange or refund, please let us know as soon as possible – no later than 24 hours after you received them.  We may ask you to return the goods to us so that we can investigate and potentially improve our packaging.  We can be contacted by phone at 0333 335 0388 or by email at info@bouoli.com.

Cancelling your order

If you wish to cancel your order, please email us at info@bouoli.com, providing us your name, address, order reference number and the reason why you wish to cancel your order. Once your item has been dispatched we will no longer be able to accept order cancelations.

Minimum order value

There is no minimum order value.

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